Official Documents

Privacy Policy Nanastoto — Member Personal Data Protection

Your privacy is our priority. This document transparently explains how nanastoto collects, uses, stores, and protects the personal information of every member who uses our platform.

Updated: January 2026 · Malay Version
Important Note: This Privacy Policy applies to all users of the nanastoto platform. By registering or using our services, you agree to the terms set out in this document. Please read it carefully and contact us if you have any questions.

1Introduction

Nanastoto ("we", "Platform") values the privacy of every member who uses our services. We understand that your personal information is a trust you place in us, and we do not take this responsibility lightly.

This Privacy Policy describes the types of information we collect when you register and use the nanastoto platform, how that information is used, who it may be shared with, and the rights you have regarding your personal data. It also outlines the security measures we employ to protect your information from unauthorised access, disclosure, or misuse.

This Policy is to be read together with the nanastoto Terms and Conditions. In the event of any conflict between the two documents on privacy matters, this Privacy Policy shall prevail. We reserve the right to update this Privacy Policy from time to time, and any material changes will be communicated to members via their registered email or in-platform notification.

2Information We Collect

2.1 Information You Provide Directly

When you register a nanastoto account, we collect the following information:

  • Full name as stated on official identification documents
  • Date of birth (for age verification)
  • Email address and mobile number
  • Current residential address
  • Bank account or eWallet details for withdrawal purposes
  • KYC documents such as a copy of your national ID, passport, or driving licence

2.2 Information Collected Automatically

While you are using the nanastoto platform, our systems automatically record certain technical information:

Data Type Example Purpose
Device Data Phone model, operating system, screen resolution Platform optimisation
Network Data IP address, ISP, approximate location Security and verification
Session Data Login time, session duration, pages visited Analytics and improvements
Transaction Data Total deposits, withdrawals, betting history Processing and compliance

2.3 Information from Third Parties

In certain circumstances, we may receive additional information about you from payment service providers, identity verification agencies, or regulatory bodies to ensure legal compliance and prevent fraud.

3How We Use Your Data

Nanastoto uses collected information solely for legitimate and necessary purposes to operate the platform effectively. The following are the primary purposes for which your data is used:

3.1 Account Management and Services

  • Process account registration and verify member identity
  • Process deposits, withdrawals, and other financial transactions
  • Provide effective customer support
  • Send important notifications related to your account

3.2 Security and Compliance

  • Conduct KYC (Know Your Customer) checks in accordance with legal requirements
  • Detect and prevent fraud, money laundering, and other illegal activities
  • Comply with reporting requirements to relevant authorities
  • Verify that members meet age eligibility and jurisdiction requirements

3.3 Platform Improvements

  • Analyse usage patterns to improve the member experience
  • Test and develop new platform features
  • Personalise content and promotions based on your preferences
nanastoto will not use your data for third-party marketing purposes or sell your personal information to any external party under any circumstances.

4Information Sharing

Nanastoto does not share, sell, or rent your personal information to third parties for commercial purposes. However, in certain limited circumstances, we may need to share information with the following parties:

4.1 Trusted Service Providers

We work with selected third-party service providers who assist us in operating the platform, including payment processors, cloud service providers, and identity verification companies. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.

4.2 Legal Requirements

We may be required to disclose your information to law enforcement authorities, regulatory bodies, or courts when mandated by law or in efforts to prevent financial crime. In such cases, we will only disclose the minimum information necessary.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of company assets, member information may be transferred to the new entity. You will be notified in advance by email and given the option to delete your account if you do not agree to the transfer.

5Data Security

The nanastoto platform is protected with 256-bit SSL encryption across all data communications and financial transactions. Our infrastructure complies with the highest industry security standards.

Nanastoto implements multiple layers of technical and operational security measures to ensure your personal data is always protected:

  • End-to-End Encryption: All data transmitted between your device and nanastoto servers is encrypted using the latest TLS 1.3 technology.
  • Secure Storage: Sensitive data such as passwords is never stored in plain text — all passwords are processed through irreversible hashing.
  • Two-Factor Authentication: Members can enable two-factor authentication (2FA) for an extra layer of account protection.
  • 24/7 Monitoring: Our security team monitors suspicious activity around the clock and will take immediate action if any threat is detected.
  • Regular Security Audits: Our platform undergoes regular penetration testing and independent security audits to ensure the highest level of protection.
  • Internal Access Controls: Only staff with specific authorisation may access members' personal data, and every access is logged for audit purposes.

While we take every reasonable step to protect your data, no system can guarantee 100% security. We encourage you to also take precautions such as using a strong password and not sharing your login credentials with anyone.

6Cookies and Tracking Technologies

Nanastoto uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

6.1 Essential Cookies

These cookies are required for the platform to function properly. They manage your login session, store language preferences, and ensure security while you browse. These cookies cannot be disabled as they are essential for core functionality.

6.2 Analytics Cookies

We use analytics cookies to understand how members use our platform — which pages are visited most frequently, how long sessions last, and where members encounter issues. This information helps us continuously improve the platform.

6.3 Functional Cookies

These cookies save your preferences such as language selection, display theme, and other personal settings so you don't have to reconfigure them each time you log in.

You may manage or disable cookies through your browser settings at any time. However, disabling essential cookies may affect platform functionality. Continued use of the nanastoto platform is considered consent to our use of cookies.

7Your Rights as a Member

As a nanastoto member, you have certain rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

Right of Access

You may request a copy of all personal data we hold about you at any time.

Right to Rectification

If your data is inaccurate or outdated, you have the right to request an immediate correction.

Right to Erasure

You may request deletion of your personal data, subject to legal retention requirements.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time.

Right to Data Portability

You may request your data in a machine-readable format for transfer to another platform.

Right to Restrict Processing

You may request that we restrict how we process your data in certain circumstances.

To exercise any of the rights above, please contact our privacy team via live chat or official email. We will process your request within 30 business days.

8Data Retention Period

Nanastoto retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.

Data Type Retention Period Reason
Active Account Information Throughout the active account period Service management
Transaction Records 7 years after transaction Financial legal requirements
KYC Documents 5 years after account closure AML/KYC Compliance
Communication Logs 2 years Support and dispute resolution
Analytics Data 2 years Platform improvement

Upon expiry of the retention period, your data will be securely deleted or fully anonymized so that it can no longer be linked to any individual.

9Child Protection

Strict Age Restriction: The nanastoto platform is strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

Nanastoto takes child protection extremely seriously. We employ multiple age verification mechanisms to ensure our platform is not accessed by individuals under 18 years of age. If we find that personal information has been collected from a minor without parental or guardian knowledge, we will take immediate steps to delete that information and close the account in question.

If you believe your child has registered an account on our platform, please contact our support team immediately and we will address the matter with the highest priority.

10Contact Us Regarding Privacy

If you have any questions, concerns, or complaints about how we handle your personal data, or if you wish to exercise any of your privacy rights, our team is ready to assist.

You can reach us through the following channels:

  • Live Chat: Available on the platform 24 hours a day, 7 days a week
  • Privacy Email: [email protected] (reply within 2 business days)
  • Help Center: Visit our FAQ section for common privacy-related questions

We are committed to responding to all privacy-related enquiries within a reasonable timeframe and with full transparency. Your satisfaction and trust are the foundation of your long-term relationship with nanastoto.

Why Your Data Is Safe with Nanastoto

We don't just write policies — we enforce real protection through proven technology and procedures.

256-bit SSL Encryption

All data is transmitted via secure TLS 1.3 connections. Your personal and financial transaction information never traverses the internet in plain text.

No Data Sales

Nanastoto never sells, rents, or shares member personal information with advertisers or third-party marketing companies under any circumstances.

Two-Factor Authentication

Add an extra layer of security to your account with 2FA. Even if your password is compromised, no one can log in without the second verification from your device.

Continuous Threat Monitoring

Our systems monitor suspicious activity in real time, around the clock. Any unauthorized access attempts are detected and blocked immediately.

Full Legal Compliance

The nanastoto privacy policy complies with applicable data protection laws, including KYC and AML requirements set by regulatory authorities.

Data Control in Your Hands

You may access, correct, or request deletion of your data at any time. We believe your data belongs to you — we are simply its custodians.

Play with Peace of Mind — Your Data Always Protected

With a transparent privacy policy and industry-standard security measures, nanastoto ensures you can focus on gaming without worrying about the safety of your personal information.

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